Terms of sale

1. Seller

The By Clara website is operated by CLARA H, a limited liability company with a capital of €3,000, whose registered office is located at:

Email: byclaraparis@gmail.com
Phone: 09 72 85 17 25

2. Scope of application

These General Conditions of Sale, hereinafter the "GTC", govern the distance sales concluded between CLARA H and any consumer purchasing products on byclaraparis.com for their personal needs.

They apply to orders delivered to the destinations offered by By Clara at the time the order is placed.

The customer can consult these GTC before confirming their purchase. The validation of the order implies acceptance of the conditions applicable at the time of this validation.

3. Products

The essential characteristics of each product are presented on its product page.

Depending on the item concerned, this information may notably include the size, color, cut, dimensions, composition or care instructions when provided.

Photographs and visuals are presented with care. Slight differences in color perception may however appear depending on the screen, display settings or lighting conditions.

These visual differences must not modify the essential characteristics of the product actually ordered.

4. Prices

Product prices are indicated in euros (€), all taxes included when applicable, excluding delivery costs.

The applicable price is the one displayed at the time of order validation.

Delivery costs and the total amount to be paid are communicated to the customer prior to the final confirmation of payment.

By Clara may modify its prices at any time, without affecting orders already validly concluded.

5. Order

The customer selects the desired products and variants, checks their shopping cart, provides the information necessary for the order, chooses their delivery method and payment method, and then confirms the order with an obligation to pay.

Before final validation, the customer can check the details of their order, its total price and correct any errors.

After validation, a summary email is sent to the email address provided by the customer.

The customer is responsible for the accuracy of the information provided, particularly regarding their identity, delivery address and contact details.

6. Availability

Products are offered within the limits of available stocks.

In the event that a product becomes unavailable after the validation of the order, By Clara informs the customer as soon as possible.

When the order cannot be executed, the amounts corresponding to the unavailable product are refunded without undue delay.

7. Payment

The order is payable in euros using the payment solutions offered to the customer at checkout at the time of their order.

Secure payment processing is ensured through Shopify and/or the payment providers actually activated on the store.

By Clara may suspend the processing of an order in the event of payment failure, clearly inconsistent information or reasonable suspicion of fraud.

The payment methods actually accepted are those presented at the time of payment.

8. Delivery

Orders are generally prepared within up to 48 business hours after their validation.

Orders placed during a weekend or on a public holiday begin to be processed on the next business day.

The methods and rates actually available depend on the address provided by the customer. The options and amount applicable to the order are those displayed in the checkout before payment.

For deliveries outside the European Union, customs duties, import taxes or other fees may be applied according to the regulations of the destination country when they are not included in the amount paid to By Clara.

The customer must provide an accurate and complete delivery address and report any anomaly promptly.

The risk of loss or damage is transferred when the customer, or a third party designated by them other than the carrier, takes physical possession of the goods.

9. Right of withdrawal

The consumer does not have to justify their decision.

The request must be sent to: byclaraparis@gmail.com .

It must clearly identify the customer, the order concerned and their wish to withdraw.

After notifying their decision, the customer returns the product no later than 14 days following this notification.

The direct return costs linked to a change of mind or the exercise of the right of withdrawal are the responsibility of the customer.

This rule does not apply in the same way when an item is defective, damaged or different from the one ordered. In this case, the customer must contact By Clara so that an appropriate solution can be put in place.

Standard withdrawal form

10. Returns and refunds

The detailed terms are also presented in the return and refund policy .

The product must be returned in a condition allowing its resale. In particular, it must be unwashed, unmodified and must not have been worn beyond what is necessary for a simple fitting.

Tags must remain attached when they were present upon receipt.

In the event of valid withdrawal, By Clara refunds the amounts due without undue delay and at the latest within the period provided by regulations from the notification of withdrawal.

For a sale of goods, By Clara may defer the refund until the recovery of the product or until receipt of proof of its shipment, the date chosen being the date of the first of these events.

The refund is made using the payment method used for the initial transaction, unless expressly agreed to allow another refund method at no cost to the customer.

When the withdrawal covers the entire order, the delivery costs corresponding to the standard delivery method offered are refunded in accordance with applicable provisions. Additional costs resulting from the choice of a delivery method more expensive than standard delivery are not refunded.

11. Legal warranties

When the legal conditions are met, the consumer can notably request the conformity of the goods under the conditions provided by regulations.

Guarantee against hidden defects

The consumer also benefits from the guarantee against hidden defects provided by articles 1641 and following of the Civil Code.

These legal warranties apply independently of any potential commercial warranty.

To exercise a warranty, the customer can contact By Clara indicating their order number and providing the elements allowing the identified defect to be identified.

12. Liability

By Clara cannot be held liable for non-performance resulting directly from a breach attributable to the customer, an unforeseeable and insurmountable act of a third party, or a case of force majeure recognized in accordance with applicable rules.

No provision of these GTC is intended to limit or exclude the mandatory rights enjoyed by the consumer.

13. Personal data

Personal data necessary for processing orders and using the store are processed in accordance with our Privacy Policy .

14. Complaints and mediation

In the event of a difficulty or complaint regarding an order, the customer is invited to contact By Clara in priority in order to seek an amicable solution.

After a prior complaint addressed to By Clara and in the absence of an amicable resolution, the consumer can have free recourse to the applicable consumer mediation mechanism in accordance with the provisions of the Consumer Code.

15. Applicable law and disputes

These GTC are subject to French law.

When the consumer resides in another country and benefits from mandatory consumer protection provisions applicable to them, these GTC do not have the effect of depriving them of these protections.

In the event of a dispute, the parties are invited to seek in priority an amicable solution.

Failing an amicable resolution, the dispute may be brought before the competent court in accordance with applicable rules.