How can I track my order?
Once your order has been shipped, By Clara sends a confirmation email with the available tracking information to the address used at checkout. You can also find your orders in your customer account when you use one.
What are the delivery times?
In metropolitan France, orders are prepared within 48 business hours and Standard delivery is estimated at 2 to 4 business days after dispatch. Within the European Union, the indicative delivery time is 2 to 8 business days after dispatch. For other eligible destinations, timing depends on the destination, carrier and, where applicable, customs formalities. The options actually available are shown at checkout. See shipping and returns information.
Can I change or cancel an order?
Contact By Clara as soon as possible using the details on the Contact page. A change or cancellation cannot be guaranteed once an order is already being prepared or has been handed to the carrier.
Can I return an item?
Yes. You have 15 days from receipt of your order to notify By Clara that you wish to return an item. After notification, the items must be shipped within the period stated in the returns policy and meet the applicable return conditions. See the returns and refunds policy.
Do you offer direct exchanges?
By Clara does not offer direct exchanges. To change size, colour or style, return the relevant item in accordance with the returns policy and then place a new order.
When will I receive my refund?
When a refund is due, By Clara issues it under the conditions and time limits stated in the refund policy and applicable regulations. After it is issued, additional bank processing time may be required before it appears in your account. See refund conditions.
How do I choose my size?
Use the By Clara size guide and the fit information available on each product page. If you are unsure, use the advice service or contact customer service before ordering.
Will a sold-out item come back in stock?
The availability shown on each product page is the reference at the time of your visit. You can contact By Clara about a possible restock, but no restock date is guaranteed unless it is confirmed on the store.
Is payment secure?
Payment is processed by the secure payment solutions enabled on the Shopify store. The methods actually available are shown at checkout. Full card details are not stored by By Clara. Learn more about secure payment.
Do you deliver outside France?
Yes, to countries and regions enabled in the store selector and for which a delivery method is available when ordering. Applicable charges are shown at checkout. For some destinations outside the European Union, customs duties, import taxes or administrative fees may apply under local rules when they are not included at checkout.
How can I contact By Clara?
Use the Contact page or the advice button available on the store for a question about a product, size, order, delivery or return.