Refund policy

1. Withdrawal period and return request

You have 15 days from the receipt of your order to inform us of your decision to return all or part of the items concerned, without having to justify your decision when a right of withdrawal is applicable.

To make your request, write to byclaraparis@gmail.com indicating your name, your order number and the items concerned.

You can also use the standard withdrawal form provided in the general conditions of sale when available.

After notifying your decision, you must ship the items concerned within a maximum period of 14 days.

2. Return conditions

Items must be returned in a condition allowing them to be resold. In particular, they must be unworn beyond a simple fitting, unwashed, unmodified and undamaged, with their tags attached when they were present upon receipt.

You may handle and try on a garment to the extent necessary to check its nature, characteristics and size.

A depreciation resulting from handling going beyond what is necessary may, when regulations allow, be taken into account.

Sale or promotional items remain eligible for the right of withdrawal under the same conditions as other items, subject to applicable legal exceptions.

3. Return address and costs

Returns must be sent to:

Direct return costs are the responsibility of the customer in the event of a change of mind or the exercise of the right of withdrawal.

We recommend that you use a shipping method that allows you to keep proof of shipment and, where possible, tracking.

When the item received is defective, damaged upon delivery or different from the one ordered, please contact us before returning it so that we can examine the situation and indicate the appropriate procedure.

In these situations, the appropriate return costs may be covered by By Clara.

4. Items that may be excluded from the right of withdrawal

In accordance with the exceptions provided for by applicable regulations, the right of withdrawal may notably not apply to products made to the customer's specifications or clearly personalized.

For sealed goods which cannot be returned for health protection or hygiene reasons, the right of withdrawal may also be excluded when the seal has been removed after delivery, only when this exception is legally applicable to the product concerned.

5. Defective, damaged item or order error

We invite you to inspect your order upon receipt.

In the event of a defective, damaged or different item from the one ordered, please contact us promptly at byclaraparis@gmail.com indicating your order number and, when useful, attaching photographs allowing the problem to be identified.

This procedure does not limit the legal guarantees you may benefit from.

6. Refund

In the event of valid withdrawal, the refund of the amounts due is carried out without undue delay and at the latest within the period provided for by the applicable regulations from the notification of your decision.

For a sale of goods, By Clara may defer the refund until the returned items have been recovered or until you have provided proof of their shipment, the date chosen being the date of the first of these events.

When the right of withdrawal applies, the refund includes the price of the returned items as well as, under the conditions provided for by the regulations, the standard delivery costs initially invoiced.

Any additional costs resulting from the choice of a more expensive delivery method than the standard method offered may not be refunded.

The refund is made using the payment method used for the initial transaction, unless expressly agreed to another refund method that does not incur additional fees.

7. Exchanges

By Clara does not offer direct exchanges. To change the size, color or model, you must return the relevant item in accordance with this policy and then place a new order.

8. Contact Us