Shipping policy

1. Order preparation

Each By Clara order is prepared with care within an indicative period of up to 48 business hours after its validation.

Orders placed on weekends or public holidays start to be processed on the next business day.

During periods of high activity, particularly during launches, promotions or holidays, the preparation time may exceptionally be extended.

2. Delivery in France

For eligible French addresses at the time of checkout, the delivery methods currently configured are as follows:

The options actually available depend in particular on the address provided at the time of the order. The rate displayed at checkout before payment constitutes the rate applicable to the order.

3. Delivery within the European Union

By Clara currently delivers to several European Union countries.

The countries currently covered include Germany, Austria, Belgium, Spain, Italy, the Netherlands, Portugal, Ireland, Luxembourg, Sweden, Denmark, Finland, Greece, Poland and other European Union countries offered at checkout.

4. International delivery

By Clara also offers delivery to certain destinations located outside the European Union.

The currently configured international destinations include the United Kingdom, Switzerland, the United States, Canada, Australia, Japan, South Korea, Singapore, Hong Kong, the United Arab Emirates and several other destinations available at checkout.

The international delivery time depends on the destination, the carrier and any customs formalities. The estimate available when ordering or communicated by the carrier should be taken into account.

5. Delivery times

Delivery times start from the shipment of the order and not from the date of the order.

The times indicated on this page are estimates. They may be affected by circumstances beyond the control of By Clara, including periods of high activity, weather conditions, transport disruptions, holidays, customs checks or any other exceptional circumstance.

6. Tracking your order

As soon as your order is shipped, available tracking information may be communicated to you by email.

We invite you to check the email address provided during your order as well as your spam folder.

7. Delivery address

The customer is responsible for the accuracy and completeness of the delivery information provided at the time of the order.

We recommend that you carefully check your name, address, postal code, city, country and, when requested, your phone number before confirming the order.

When a modification is necessary after validation of the order, contact us as soon as possible. A modification cannot be guaranteed, however, when an order is already being prepared or has been handed over to the carrier.

8. Delayed package

If the tracking of your package no longer progresses for an unusually long period or if delivery seems delayed, contact our customer service so that we can look into the situation.

Some delays may require the opening of an investigation with the carrier before a solution can be provided.

9. Damaged package

If your package presents significant damage upon receipt, we recommend that you keep the packaging and contact us promptly, attaching photographs of the package and the item concerned when possible.

This process allows our team to examine your request and, when necessary, to contact the carrier.

10. International customs and taxes

For certain deliveries outside the European Union, customs duties, import taxes or administrative fees may be applied by the authorities or agencies of the destination country.

When these fees are not included in the amount displayed at checkout, they may remain the responsibility of the recipient in accordance with the rules applicable in their country.

11. Contact Us